Support
Tell us what went wrong—clearly and safely.
Ransom is preparing for launch. Product, privacy, and accessibility questions are welcome now.
Contact
Email support@ransomalarm.com. Include your iPhone model, iOS version, Ransom version, and what you expected to happen.
Note: Never send payment details, passwords, Apple Account credentials, private barcodes, NFC identifiers, or camera footage.
Alarm reliability report
For a missed or unexpected alarm, include the scheduled time, repeat setting, whether the phone was locked or restarted, Silent/Focus state, and whether you saw any Ransom screen. Do not recreate a dangerous missed-alarm situation merely to collect evidence.
Purchases and restoration
Purchases are processed by Apple. Use Restore Purchases in Ransom first. Refund requests and billing details are handled through Apple, not by email.
Response expectations
Ransom is an independent product. Messages are reviewed carefully, but email is not monitored as an emergency service.